Business Excellence Consortium

Advanced Team Building

...for team leaders and team facilitators.

The BEC is offering a one-day session on Advanced Team Building skills. This session, designed for team leaders and team facilitators, addresses how to effectively handle common team problems. This program provides a deeper understanding of team dynamics, tools for conducting effective meetings and techniques for handling problem team member’s problem behaviors particularly in the context of a Lean Manufacturing implementation. The session incorporates applications of the skills presented to encourage immediate reinforcement of the topics.

Pre-requisite: Team Building and Overview of Lean must be taken prior to attending Advanced Team Building .

Advanced Team Building content includes:

• Identifying and eliminating the seven meeting robbers
• 13 steps for conducting effective meetings
• The five skills of non-defensive communication
• The eight main causes of conflict
• The six steps of mediating conflict between two people
• Observing non-verbal messages
• The effective use of questions

Upon completion participants will be able to:

• Conduct effective meetings
• Communicate non-defensively
• Address team member problem behaviors
• Help team members resolve conflicts
• Ask effective questions to help the team make progress