Business Excellence Consortium
Lean Office Deployment Leader© Certificate
| Details | |
|---|---|
| This course has not been scheduled. Please contact the BEC for more information. | |
| Individual Price | |
| BEC Member: | $1,775 |
| Non-Member: | $2,365 |
This four-and-one-half-day workshop applies the Lean thinking and methods that have proven successful in manufacturing to office and transactional processes to improve quality, productivity, and customer satisfaction. This practical approach to Lean uses training materials specifically designed for office and transactional applications. The workshop is interactive and participants create a current and future state value stream map based on a realistic business case. After learning how to create the maps in class, the team will execute a real Lean Kaizen event at a participating firm. Participants will get direct practice with lean tools that will make a difference in their business. It is suggested that you come to the class with a Lean Kaizen of your own in mind so that you can begin planning deployment as you learn. The workshop provides participants with a Lean approach that they will be able to deploy immediately.
Worshop Content
- How to identify office inefficiency and waste
- How to assess the stateof your current Lean deployment
- How to estimate the magnitude of benefits you may receive
- How to identify potential projects that support your strategy
- How to write an effective project charter that will lead to quick, actionable results
- How to create current and future state value stream maps
- How to deploy specific Lean tools to your office environment
- How to use Lean problem-solving tools to your advantage
- How to make Lean a part of your culture and improve employee engagement
- How to sustain the gains from your projects and track financial results
Who should attend?
All those who want to learn how to deploy Lean methods in the office to achieve benefits for both profit and not-for-profit enterprises:
- Customer Service Managers to shorten leadtime and reduce errors
- Engineering Managers to reduce errors and shorten time to market
- Marketing Managers to introduce products and promtions more efficiently
- Sales Managers to improve accuracy and turnaround on quotations and proposals
- IT Managers to streamline processes before putting in a new system.
- Purchasing and financial mangers, to process transactions more efficiently and increase cash flow
- Lean Managers in Plant Operations who want to deploy Lean in the Office
Upon completion, you will be able to:
- Define projects that will make a difference to your business
- Build a deployment plan for process improvement.
- Motivate employees to participate in Lean activities
- Achieve a visible change in the look and feel of your office
- Start tracking the benefits of your Lean activities
- Utilize Lean process improvement resources as needed.
About the workshop leader:
David Kwinn, PhD, MBA, has more than 20 years of experience in process improvement with multinationals such as SKF, Invensys, and Eaton Electrical. He is a certified Six Sigma Black Belt and is also certified in Lean, business process improvement, and change management. He has taught process improvement to hundreds of people in five continents and deployed a worldwide business process improvement program that included order management, SIOP (sales, inventory, and operations planning), marketing, engineering, accounting, and logistics. He also publishes articles on process improvement.
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