Business Excellence Consortium
Lean Office Deployment Workshop
| Details | |
|---|---|
| This course has not been scheduled. Please contact the BEC for more information. | |
| Individual Price | |
| BEC Member: | $550 |
| Non-Member: | $700 |
| Organization Price | |
| BEC Member: | $2,000 per day ** |
| Non-Member: | $2,800 per day ** |
| ** Responsible for facilitator's expenses, including travel, lodging and food. | |
This two-day workshop applies the Lean thinking and methods that have proven successful in manufacturing to office and transactional processes to improve quality, productivity, and customer satisfaction. It takes a practical approach to Lean using training materials specifically designed for office and transactional applications. The workshop is interactive and participants use a realistic business case. Participants are encouraged to select their own office or transaction problem to discuss and work on in the workshop. The workshop prepares participants to immediately apply Lean thinking upon return to their organizations.
Workshop content:
- How to identify office inefficiency
- How to identify potential business process improvement projects that support your strategy
- How to estimate project benefits
- How to write an effective project charter that will lead to quick, actionable results
- How to create current and future state swim lane value stream maps
- How to deploy specific Lean tools to your office environment
- How to use Lean problem solving tools to your advantage
- How to make Lean a part of your culture and improve employee engagement
- How to sustain the gains from your projects and track financial results
Who should attend::
- Leaders who want to learn how to deploy Lean methods in their office environment
- Managers customer service, purchasing, payables, and receivables in profit and not-for-profit enterprises
- IT managers who want to remove inefficiency before implementing systems changes
- Marketing and engineering managers who can apply Lean thinking to bring products to market faster
- Those with Lean manufacturing experience who seek to transfer their skills to an office
Upon completion, you will be able to:
- Define projects that will make a difference to your business
- Build a deployment plan for process improvement.
- Motivate your employees to participate in Lean activities
- Achieve a visible change in the look and feel of your offices
- Start tracking the benefits of your Lean activities
About the workshop facilitator:
David Kwinn, PhD, MBA, has more than 20 years of experience in process improvement with multinationals such as SKF, Invensys, and Eaton Electrical. He is a certified Six Sigma Black Belt and is also certified in Lean, business process improvement, and change management. He has taught process improvement to hundreds to people in five continents and deployed a worldwide business process improvement program that included order management, SIOP (sales, inventory, operations planning), marketing, engineering, accounting, and logistics. He also publishes articles on process improvement.