Business Excellence Consortium
Quality Function Deployment
| Details | |
|---|---|
| This course has not been scheduled. Please contact the BEC for more information. | |
| Individual Price | |
| BEC Member: | $1,370 |
| Non-Member: | $1,510 |
| Organization Price | |
| BEC Member: | $4,500 per day ** |
| Non-Member: | $4,950 per day ** |
| ** Responsible for facilitator's expenses, including travel, lodging and food. | |
| Books & Materials | |
| QFD Training Manual | $100.00 |
The BEC is offering a two-day Quality Functional Deployment (QFD) training session. This training is designed to be a working session where the participants will learn and apply QFD in their product / process development. QFD is a process for thoroughly understanding your customer's “voice” and making the customer voice measureable.
The QFD training content includes:
- Why QFD is a critical first step in product development
- Benefits of doing QFD and its relationship to Six Sigma
- Real world QFD examples and application in your business
- Techniques for gathering the voice of the customer
- Learn to use the QFD software tool to help manage the process
Upon completion of the BEC's QFD training, you will be able to:
- Gather the ‘voice of the customer’ and ‘voice of the business’
- Utilize QFD to determine measurable characteristics for critical customer and product needs.
- Apply all aspects of QFD in your business environment
- Understand why QFD is a critical element in the Design for Six Sigma (DFSS) methodology
The QFD training session will be facilitated by SigMax Solutions, BEC Six Sigma instructor. The two instructors at SigMax have over 20 years experience at GE Medical Systems in technical and management areas. Both SigMax Instructors are certified Black Belt, Master Black Belt and Design for Six Sigma instructor. SigMax has had eight very successful business start-ups, and applied QFD in product, process, and service areas.