Business Excellence Consortium

Creating and Leading Accountable Health Care Teams

Conventional wisdom says that teams outperform a group of individuals. Reality, however, has proven that this is the case only if the team is functional and accountable. What has been your experience in the clinic? Left to their own devices, are your unit teams dysfunctional - do they fail to meet performance expectations? Many leaders in health care organizations get frustrated with teams and find themselves in the "death-zone" of having a team-based organizational chart, but operating in a traditional hierarchical fashion. The secret is to create accountable teams that align with your desired structure.

Creating accountable health care teams requires an intimate understanding of how teams function and don't function. In this day-long session you will learn how all team behavior is driven by our individual fear of separation. In creating a functional team, your leadership role is to maximize connections within the team. This is done by having your team become comfortable dealing with its real issues.

Join us for a day that will bring you an entirely new perspective on how teams function and what you can do to ensure superior team results.

Who should attend?

Leaders or participants on teams in a health care setting: physician practices, assisted living communities, clinics, rehabilitation centers, and hospitals.

Content includes:

• Six characteristics common to all highly functional teams
• Understanding of how fear of separation drives all individual behavior
• How to minimize fear of separation by learning to appropriately deal with real issues
• Sources of all real issues
• How to get your team out of "non-work" mode and stop bringing their problems to your doorstep
• The secret to getting people to actually speak for themselves

Upon completion, you will understand:

• How to keep from carrying the load for your team
• How to make it safe for your team to share what they really feel in a group setting
• A new perspective on what accountability really is and how to put people in a position to be accountable
• The next steps to take to creating functional teams in your health care organization
• Changes that you as a leader will have to be ready to make to allow all of this to happen
• How to engage your employees in your organization