Business Excellence Consortium

Knowledge Management: An Overview

Are you getting access to the right information at the right time to accomplish your current task? Are you able to access the "know-how" of your organization?

Making information available so people can do their jobs is critical for the success of any organization. Knowledge Management practices can help organizations take advantage of information so people are more productive and valuable.

This three-hour seminar will acquaint you with the basic concepts involved in Knowledge Management. It will provide you with suggestions on how Knowledge Management can benefit your organization and how you can take advantage of the information tools already in use within your organization. It will also cover a pragmatic approach to implementing Knowledge Management.

Who should attend:

• Those interested in how Knowledge Management can be used in an organization including those involved in human resources, sales and marketing, new product development, engineering and design, and information technology

Content includes:

• Distinction between data, information, and knowledge
• Explicit and tacit knowledge
• Information Management versus Knowledge Management
• Types of knowledge transfer
• Five key areas of Knowledge Management
• Examples of successful Knowledge Management practices

Upon completion, you will understand:

• The value of Knowledge Management
• How Knowledge Management can benefit an organization
• The role of Knowledge Management