Business Excellence Consortium

Introduction to Lean Office

The office can be a source of competitive differentiation, yet it is frequently neglected. Lean applies to office, or transactional, environments just as effectively as it does to manufacturing. This three-hour session will give you an appreciation for the wasteful non-value added activities that exist within office functions and insights into how to go about attacking them.

What will be covered:

• Lean principles
• Definition of office and transactional wastes
• What wastes impact:
  • Revenue
  • Costs
  • Balance sheet
• Lean Office implementation strategy overview

Who should attend:

• Those responsible for office or transactional processes
• Those who need to define and implement performance improvement projects that flow from strategic objectives
• Those currently implementing Lean in manufacturing who will be transitioning to office lean

Upon completion, you will:

• Be able to identify office and transactional wastes
• Know where these wastes impact the business
• Understand how to link office or transactional initiatives to business strategy and unlock your organization's opportunities