Increasing Office Productivity Through Lean

Can the same increases in productivity and cost savings that Lean has delivered in manufacturing be realized in office and transactional operations?

Yes!

Attend the Milwaukee School of Engineering's Business Excellence Consortium's two-hour seminar and learn how Lean practices can significantly reduce waste in office and transaction processes. Waste that results in lowered productivity and profits.

During this seminar, you will learn how to recognize inefficiency in office operations and transactions. You will learn about the Lean tools and how they can be used to diagnose and eliminate the inefficiencies and waste. The seminar will address assessing how much improvement is possible and coming up with a approach to making the improvements.

Seminar Content

• What is the magnitude of office and transactional inefficiency?
• What are the key signs of inefficiency, and why do they matter?
• What are the different types of inefficiency, and what impact do they have on your operation?
• The key way to engage employees in productivity improvement.
• How to create and use a value stream map to find and implement productivity improvements.
• Practical examples of how to sustain productivity gains and track their economic benefits.

Who should attend?

Senior business and functional leaders who are searching for strategic approaches to improve their competitiveness; and professionals who are seeking to increase their awareness/knowledge of cutting-edge methods for improving administrative processes. Of particular interest to managers in customer service, quality, purchasing, payables, and sales, in profit and not-for-profit enterprises, including hospitals.

Upon completion, you will:

• Be able to recognize various categories of office inefficiency.
• Understand how to set up a project to improve efficiency, including creating a project charter, selecting a team, and defining expected benefits.
• Understand the benefits of a value stream map and how to create one.
• Know how to sustain process improvements once you attain them.
• Be aware of Lean process improvement resources you can call on as needed.

About the presenter:

David Kwinn, PhD, MBA, has more than 20 years of experience in process improvement with multinationals such as SKF, Invensys, and Eaton Electrical. He is a certified Six Sigma Black Belt and is also certified in Lean, business process improvement, and change management.  He has taught process improvement to hundreds of people in five continents and deployed a world wide business process improvement program that included order management, SIOP (sales, inventory, operations planning), marketing, engineering, accounting, and logistics. He also publishes articles on process improvement.