Lean Administration Lead Certificate

Individuals who should attend the Lean Administration Lead Certificate:

Department managers, supervisors, leaders, senior staff and individuals who aspire to move into a leadership role in their organization. Participants are expected to spend time outside of class reading 2 required texts, completing homework assignments, preparing a 5-7 minute presentation, and taking class exams in order to earn their Lean Administration Lead Certificate.

Lean Administration Lead Certificate includes the following course content:

(Pre-requisite: Lean Administration Tool Kit Certificate )

• Advanced Team Building – 1 day
  Team leaders and team facilitators learn how to effectively challenge teams to achieve greater performance results
• Kaizen Event Preparation and Facilitation – 1 day
  Learn the role a team facilitator and team leader play in conducting a Kaizen event and event follow-up
• Leadership Development Day 1 – 1 day
  Develop leadership skills needed when implementing change. Focus is on why leadership and listening skills are essential in the change process.
• Leadership Development Day 2 – 1 day
  A continued development of leadership skills. Focus is on why empowerment, motivation and attitude are essential in the change process.
• Leading Change - 1/2 day
  Participants will learn how leaders impact the change process and the fundamentals of effectively leading an organization through transformation.
• Presentation Skills – 1/2 day
  The basic tools for creating powerful presentations and training sessions using audio/visual aids, props, voice and the human body

Upon completion of the Lean Administration Lead Certificate, participants will:

• Understand the role managers and supervisors play as a part of a world class Administration organization
• Understand the changing role of the leader in today's competitive health care environment
• Understand why change often fails
• Communicate more effectively
• Develop an organizational communication plan
• Develop organizational performance metrics
• Learn how to address team member problem behavior
• Understand how to properly position and use a Kaizen event to obtain and sustain performance