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Business Excellence Consortium
Quality
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Quality applies dynamic practical approaches to measuring, analyzing, auditing, correcting, and improving customer focused processes and products. World class quality management emphasizes prevention rather than detection as a proactive strategy to enhance customer satisfaction and drive the continual improvement process. A world class quality program solves problems and actually prevents recurrence, anticipates problems and applies countermeasures or controls for prevention, avoids mistakes and inadvertent errors, improves measurement processes, analyzes and manages company process metrics and analyzes statistical data to design, improve, and monitor processes.
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